Frequently Asked Questions

To register as a NDIS provider, you need to determine your service type, review the NDIS Practice Standards, and prepare required documentation.

After submitting your application via the NDIS Commission Portal, engage an approved auditor for a verification or certification audit.

Once the audit is complete, the NDIS Commission will review your application, and if successful, you’ll be registered to deliver NDIS-funded services. Regular compliance maintenance is required.

The certification and verification audits are two different types of NDIS audits that providers undergo as part of the NDIS registration process. The type of audit required depends on the type and complexity of the services being provided.

Verification Audit:
Applies to providers delivering low-risk services or lower complexity services. These are generally less intensive in nature and do not require high levels of participant interaction or complex care.

Examples of services that typically fall under verification include:

• Cleaning and household maintenance
• Gardening
• Therapeutic supports (for individual practitioners)
• Plan management

Certification Audit:
Required for providers offering higher-risk or more complex services that directly impact participants’ health, safety, or wellbeing.

Examples of services requiring certification include:

• Daily personal activities
• Specialist disability accommodation (SDA)
• High-intensity daily personal activities
• Support Coordination
• Supported Independent Living (SIL)

The NDIS Practice Standards are a set of guidelines and requirements that outline the quality and safety standards NDIS providers must meet when delivering services to participants.

These standards are designed to ensure that providers offer high-quality, person-centered support while safeguarding the rights and well-being of NDIS participants.

The cost of becoming an NDIS registered provider can vary due to a number of different factors inclusive but not exclusive to; the type of audit (certification versus verification), size of your organisation, number of sites and registration groups included in your application.

Once you have applied to become a registered provider and obtained your Initial Scope of Audit, it is a good idea to seek quotes from a few different auditing bodies and get a feel for the level of customer service offered by each.

To successfully pass your audit, you will need a variety of documents inclusive of policies, procedures, reports etc., tailored to your organisation.

We provide a detailed NDIS audit checklist to ensure you’re fully prepared.

The time it takes depends on your preparation and the availability of the certified auditing body (CAB) you select.

With our support, you can streamline the process and be ready for your audit within a matter of weeks.

Once your audit has been completed by your chosen third party auditing body, they will make a recommendation directly to the NDIS Commission. From here the Commission will review your application and the recommendation made by the auditing body.

The timeframe between audit submission and registration decision vary between new applications and renewal applications, however once a decision has been made you will be advised of the outcome in writing by the Commission.